Service Agreement

Name *

First

Last

Email *

Phone *

Company Name

(if applicable)

ABN

(if applicable)

Please select the applicable service(s): *

KJHosting Cyber Protect – cybersecurity protection software providing system threat monitoring, malware detection, and endpoint protection.
KJHosting RMM (Remote Monitoring & Management) – access for remote support.
KJHosting Updates & Patching – remote monitoring, patching, and system performance management.

KJHosting Cyber Protect Only

Purpose

This Agreement outlines the terms under which KJHosting will provide cybersecurity protection services to the Client’s devices using KJHosting Cyber Protect.

Services Provided

Under this Agreement, KJHosting will:

Install and manage KJHosting Cyber Protect software on the Client’s nominated devices.
Deliver cybersecurity protection, including malware detection, system threat prevention, and endpoint security.
Monitor the status of cybersecurity protection and apply updates as required.

Client Authorisation

The Client authorises KJHosting to:

Install and operate KJHosting Cyber Protect on their nominated devices.
Collect and securely store limited system or diagnostic data as necessary for service delivery.

Data Privacy & Security

KJHosting will handle all data in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), using encryption and secure protocols for all communications and storage.

Temporary diagnostic or security data may be retained and will be deleted when no longer required.
The Client remains responsible for maintaining their own data backup and recovery systems.

Fees and Payment

Services are provided at an agreed-upon rate as specified in the Client’s service plan or proposal.
Any onboarding or setup work will be charged at KJHosting’s standard hourly rate.
Payment is due according to the agreed billing cycle.

Liability & Limitations

KJHosting will take all reasonable steps to protect Client systems; however:

KJHosting is not liable if malware, ransomware, or other cyber threats bypass or defeat the KJHosting Cyber Protect system.
KJHosting is not responsible for any data loss, downtime, or damage resulting from third-party issues or user actions.
This service does not include data backup, disaster recovery, or guaranteed prevention of cyber incidents.
This is not an insurance policy.

Term & Termination

This Agreement remains in effect while KJHosting Cyber Protect services are active on the Client’s devices.
Either party may terminate with 14 days’ written notice before the next service cycle renewal date.

KJHosting RMM Only

Purpose

This Agreement outlines the terms under which KJHosting will provide remote monitoring and management (RMM) services to the Client’s devices using KJHosting RMM.

Services Provided

Under this Agreement, KJHosting will:

Install and manage KJHosting RMM software on the Client’s nominated devices.
Conduct remote troubleshooting and maintenance using KJHosting systems, which may include unattended access.

Client Authorisation

The Client authorises KJHosting to:

Install and operate the KJHosting RMM software.
Access and manage devices remotely for monitoring, patching, and maintenance — including unattended remote access when required.
Collect and securely store limited system data required for service provision.

Data Privacy & Security

All data transfers are encrypted, and only authorised personnel have access to Client systems.
The Client is responsible for their own data backups.

Fees and Payment

Services are billed at the agreed-upon rate stated in the Client’s service plan.
Onboarding and setup work are charged separately at KJHosting’s hourly rate.
Payment terms follow the agreed billing cycle.

Liability & Limitations

While KJHosting endeavours to maintain stable and secure systems:

KJHosting is not liable for any issues, instability, or data loss resulting from automatic patching, incorrect patches, or third-party software updates.
KJHosting is not responsible for downtime, data loss, or damages caused by external factors or user actions.
KJHosting RMM does not provide antivirus, antimalware, or other cyber protection features.
This service does not include data backup, recovery, or guaranteed system security.
This is not an insurance policy.

Term & Termination

This Agreement remains in effect while KJHosting RMM service is active.
Either party may terminate with 14 days’ written notice before the next service cycle renewal date.

KJHosting Updates & Patching Only

Purpose

This Agreement outlines the terms under which KJHosting will provide updates and patching services to the Client’s devices using KJHosting Updates & Patching.

Services Provided

Under this Agreement, KJHosting will:

Monitor system health, performance, and security alerts.
Perform automatic patching and updates to maintain device security and performance.
Conduct remote troubleshooting and maintenance using KJHosting systems, which may include unattended access.

Client Authorisation

The Client authorises KJHosting to:

Install and operate the KJHosting Updates & Patching software.
Access and manage devices remotely for monitoring, patching, and maintenance — including unattended remote access when required.
Collect and securely store limited system data required for service provision.

Data Privacy & Security

All data transfers are encrypted, and only authorised personnel have access to Client systems.
The Client is responsible for their own data backups.

Fees and Payment

Services are billed at the agreed-upon rate stated in the Client’s service plan.
Onboarding and setup work are charged separately at KJHosting’s hourly rate.
Payment terms follow the agreed billing cycle.

Liability & Limitations

While KJHosting endeavours to maintain stable and secure systems:

KJHosting is not liable for any issues, instability, or data loss resulting from automatic patching, incorrect patches, or third-party software updates.
KJHosting is not responsible for downtime, data loss, or damages caused by external factors or user actions.
The Client is solely responsible for maintaining and paying for all licences required for any third-party software used on the managed devices.
KJHosting Updates & Patching does not provide antivirus, antimalware, or other cyber protection features.
This service does not include data backup, recovery, or guaranteed system security.
This is not an insurance policy.

Term & Termination

This Agreement remains in effect while KJHosting Updates & Patching service is active.
Either party may terminate with 14 days’ written notice before the next service cycle renewal date.

KJHosting Cyber Protect + RMM

Purpose

This Agreement outlines the terms under which KJHosting will provide cybersecurity protection and remote monitoring and management services using KJHosting Cyber Protect and KJHosting RMM.

Services Provided

Under this Agreement, KJHosting will:

Install and manage KJHosting Cyber Protect and KJHosting RMM software on the Client’s devices.
Provide endpoint protection, malware detection, and system threat monitoring (via KJHosting Cyber Protect).
Offer remote monitoring, troubleshooting, and maintenance (via KJHosting RMM), which may include unattended access.

Client Authorisation

The Client authorises KJHosting to:

Install and operate KJHosting Cyber Protect and KJHosting RMM software on their devices.
Access devices remotely — including unattended remote access where required.
Collect and securely store limited diagnostic or system data as necessary for service delivery.

Data Privacy & Security

All communications and data are transmitted securely, and only authorised KJHosting staff have access.
Temporary diagnostic data may be stored and deleted when no longer needed.
The Client is responsible for maintaining their own data backup and recovery systems.

Fees and Payment

Services are billed at the agreed-upon rate as per the Client’s proposal or service plan.
Any onboarding, configuration, or setup time is billed at KJHosting’s standard hourly rate.
Payment terms are in accordance with the agreed billing cycle.

Liability & Limitations

KJHosting takes reasonable measures to protect Client systems. However:

KJHosting is not liable for malware, ransomware, or other cyber threats that bypass the Cyber Protect system.
KJHosting is not liable for issues, instability, or data loss resulting from patching or third-party updates.
These services do not include data backup, disaster recovery, or guaranteed prevention of cyber incidents.
This is not an insurance policy.

Term & Termination

This Agreement remains in effect while both services are active.
Either party may terminate with 14 days’ written notice before the next service cycle renewal date.

KJHosting Cyber Protect + Updates & Patching

Purpose

This Agreement outlines the terms under which KJHosting will provide cybersecurity protection and updates & patching services using KJHosting Cyber Protect and KJHosting Updates & Patching.

Services Provided

Under this Agreement, KJHosting will:

Install and manage KJHosting Cyber Protect and KJHosting Updates & Patching software on the Client’s devices.
Provide endpoint protection, malware detection, and system threat monitoring (via KJHosting Cyber Protect).
Monitor system health, performance, and security alerts.
Perform automatic patching and updates to maintain device security and performance.
Conduct remote troubleshooting and maintenance, which may include unattended access.

Client Authorisation

The Client authorises KJHosting to:

Install and operate KJHosting Cyber Protect and KJHosting Updates & Patching software on their devices.
Access devices remotely — including unattended remote access where required.
Collect and securely store limited diagnostic or system data as necessary for service delivery.

Data Privacy & Security

All communications and data are transmitted securely, and only authorised KJHosting staff have access.
Temporary diagnostic data may be stored and deleted when no longer needed.
The Client is responsible for maintaining their own data backup and recovery systems.

Fees and Payment

Services are billed at the agreed-upon rate as per the Client’s proposal or service plan.
Any onboarding, configuration, or setup time is billed at KJHosting’s standard hourly rate.
Payment terms are in accordance with the agreed billing cycle.

Liability & Limitations

KJHosting takes reasonable measures to protect Client systems. However:

KJHosting is not liable for malware, ransomware, or other cyber threats that bypass the Cyber Protect system.
KJHosting is not liable for issues, instability, or data loss resulting from automatic patching, incorrect patches, or third-party updates.
The Client is solely responsible for maintaining and paying for all licences required for any third-party software used on the managed devices.
These services do not include data backup, disaster recovery, or guaranteed prevention of cyber incidents.
This is not an insurance policy.

Term & Termination

This Agreement remains in effect while both services are active.
Either party may terminate with 14 days’ written notice before the next service cycle renewal date.

KJHosting RMM + Updates & Patching

Purpose

This Agreement outlines the terms under which KJHosting will provide remote monitoring and management (RMM) and updates & patching services using KJHosting RMM and KJHosting Updates & Patching.

Services Provided

Under this Agreement, KJHosting will:

Install and manage KJHosting RMM and KJHosting Updates & Patching software on the Client’s devices.
Monitor system health, performance, and security alerts.
Perform automatic patching and updates to maintain device security and performance.
Conduct remote troubleshooting and maintenance, which may include unattended access.

Client Authorisation

The Client authorises KJHosting to:

Install and operate KJHosting RMM and KJHosting Updates & Patching software on their devices.
Access devices remotely — including unattended remote access where required.
Collect and securely store limited system data required for service provision.

Data Privacy & Security

All communications and data are transmitted securely, and only authorised KJHosting staff have access.
Temporary diagnostic data may be stored and deleted when no longer needed.
The Client is responsible for maintaining their own data backup and recovery systems.

Fees and Payment

Services are billed at the agreed-upon rate as per the Client’s proposal or service plan.
Any onboarding, configuration, or setup time is billed at KJHosting’s standard hourly rate.
Payment terms are in accordance with the agreed billing cycle.

Liability & Limitations

KJHosting takes reasonable measures to protect Client systems. However:

KJHosting is not liable for any issues, instability, or data loss resulting from automatic patching, incorrect patches, or third-party software updates.
KJHosting is not responsible for downtime, data loss, or damages caused by external factors or user actions.
The Client is solely responsible for maintaining and paying for all licences required for any third-party software used on the managed devices.
KJHosting RMM and Updates & Patching do not provide antivirus, antimalware, or other cyber protection features.
This service does not include data backup, recovery, or guaranteed system security.
This is not an insurance policy.

Term & Termination

This Agreement remains in effect while both services are active.
Either party may terminate with 14 days’ written notice before the next service cycle renewal date.

KJHosting Cyber Protect + RMM + Updates & Patching

Purpose

This Agreement outlines the terms under which KJHosting will provide cybersecurity protection, remote monitoring and management (RMM), and updates & patching services using KJHosting Cyber Protect, KJHosting RMM, and KJHosting Updates & Patching.

Services Provided

Under this Agreement, KJHosting will:

Install and manage KJHosting Cyber Protect, RMM, and Updates & Patching software on the Client’s devices.
Deliver cybersecurity protection, including malware detection, system threat prevention, and endpoint security.
Monitor system health, performance, and security alerts.
Perform automatic patching and updates to maintain device security and performance.
Conduct remote troubleshooting and maintenance, which may include unattended access.

Client Authorisation

The Client authorises KJHosting to:

Install and operate all three KJHosting software solutions on their devices.
Access devices remotely — including unattended remote access where required.
Collect and securely store limited diagnostic or system data as necessary for service delivery.

Data Privacy & Security

All communications and data are transmitted securely, and only authorised KJHosting staff have access.
Temporary diagnostic data may be stored and deleted when no longer needed.
The Client is responsible for maintaining their own data backup and recovery systems.

Fees and Payment

Services are billed at the agreed-upon rate as per the Client’s proposal or service plan.
Any onboarding, configuration, or setup time is billed at KJHosting’s standard hourly rate.
Payment terms are in accordance with the agreed billing cycle.

Liability & Limitations

KJHosting takes reasonable measures to protect Client systems. However:

KJHosting is not liable for malware, ransomware, or other cyber threats that bypass the Cyber Protect system.
KJHosting is not liable for issues, instability, or data loss resulting from automatic patching, incorrect patches, or third-party updates.
KJHosting is not responsible for downtime, data loss, or damages caused by external factors or user actions.
The Client is solely responsible for maintaining and paying for all licences required for any third-party software used on the managed devices.
These services do not include data backup, disaster recovery, or guaranteed prevention of cyber incidents.
This is not an insurance policy.

Term & Termination

This Agreement remains in effect while all three services are active.
Either party may terminate with 14 days’ written notice before the next service cycle renewal date.

Client Signature *

Clear Signature

Agreement Confirmation *

I have read and agree to the terms above.

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Service Agreement

KJHosting Cyber Protect Only

KJHosting RMM Only

KJHosting Updates & Patching Only

KJHosting Cyber Protect + RMM

KJHosting Cyber Protect + Updates & Patching

KJHosting RMM + Updates & Patching

KJHosting Cyber Protect + RMM + Updates & Patching

Australia

Email

Europe

ABN